Every device we sell, and every repair we do, comes with a 10-day shop warranty. This page explains what it covers and how to use it. It does not affect your rights under the Consumer Protection Act, 2019.
What's covered
- Devices we sell (new, refurbished and used laptops, phones, desktop PCs, monitors and accessories): hardware faults that appear within 10 days of the date on your bill and are not caused by damage or misuse.
- Repairs: the parts we fit and the work we did, for 10 days from the day you collect the device. If the same fault comes back, we fix it again at no charge.
- Upgrades such as SSD and RAM fitted by us: the part and the fitting, for 10 days.
What we do if something goes wrong
If a covered fault is confirmed, we will, in this order:
- repair the device free of charge; or, if that isn't possible,
- replace it with the same or an equivalent device, if we have one; or, if neither is possible,
- refund what you paid, by the same method you paid, within 7 days.
We aim to check a returned device the same day and to complete warranty repairs within 7 days, depending on parts.
What isn't covered
- Physical damage such as drops, cracks, bent frames or broken screens after purchase.
- Liquid damage, power surges, burns or damage from an unsuitable charger.
- Devices opened, repaired or modified by anyone other than us, or with a damaged warranty seal.
- Software problems: viruses, deleted files, forgotten passwords, operating system or app issues, and lost data.
- Normal wear on used and refurbished devices: battery backup, cosmetic marks and wear that we told you about when you bought it.
- Faults that appear after the 10-day period.
Returns and exchanges
- We don't accept returns because you changed your mind, so please check the device in the shop before you pay, and ask us anything you're unsure about.
- For deliveries, check the device when it arrives and tell us within 24 hours if it is damaged or not what you ordered. We will collect it and replace it or refund you.
- Want something better later? You can trade in a device you bought from us through our exchange service at a fair value.
Manufacturer warranty
Some brand-new, sealed products also come with the manufacturer's own warranty. That warranty is provided by the brand and is claimed at their authorised service centre with your bill; we're happy to help you with it.
How to make a claim
- Bring the device and your bill to the shop at Babar Lane, Main Market, Kupwara, or message us on WhatsApp or call +91 78898 17424 within the 10 days.
- Tell us what the problem is and when it started. Bring the charger and any accessories that came with it.
- Back up your data first. Testing and repairs can require resetting the device.
Questions
Email support@buyigadget.com or call +91 78898 17424. See also our terms of sale.